Frequently Asked Questions
General
Outside Beauty & Skincare is Australia's newest SPF brand, made right here in Australia, for everyday life under the Australian sun. Founded in Sydney by sisters Maddison Brown and Allyson Popovic. Outside Beauty & Skincare is bringing environmentally-conscious, revolutionary SPF products into the mainstream beauty space.
SPF stands for ‘sun protection factor’ and is used as an indication of how long it would take the sun’s UV radiation to burn your skin when using sunscreen versus time it would take without any sunscreen. This means that an SPF of 50 would take you 50 times longer to compared to if you weren't wearing sunscreen. SPF50 products also block out up to 98% of the UV rays you are exposed to.
Sunscreen is recommended when UV levels hit above 3 (but even below 3 damage. In Australia, the average peak UV can reach above 12 in most parts of the country and often stay high until after 5pm. Even in winter, many parts of Australia can reach about 3. Most of us apply sunscreen with our morning skin care routine. Sunscreen needs to be topped up every 2 hours to maintain protection as both chemical & mineral sunscreens degrade over time. this means by midday, when the sun is at it's strongest, our morning application is providing little to no protection, when we need it most.
Australian sunscreen standards are amongst the toughest in the world. Our harsh climate and thin ozone layer mean our standards have to be very high. Any product made here that meets TGA & Australian Sunscreen Standards will provide high quality sun protection.
Product
Yes, yes and yes again. This is incredibly important to our brand. Rest assured our products are 100% cruelty free.
Close eyes, hold 10-15cm away and spray liberally and evenly to exposed areas. Keep eyes closed & hold breath for 3 seconds to allow time to set. Do not apply in windy conditions. We recommend spraying onto hands to place on your face so you don't miss a spot. Can be used before or after makeup. Apply 20 minutes before sun exposure and re-apply every 90 minutes especially after swimming, exercising or towel drying. Store below 30°C.
Apply directly to cheek and lip. Use finger to blend out for a seamless finish. 2 hours water resistant.
We have both chemical & mineral sunscreens in our range and plan to expand both in the near future. A chemical sunscreen works by the skin absorbing chemical UV filters to absorb UV light and prevent sun damage. Chemical sunscreens are usually more lightweight and can be completely clear. Mineral sunscreens use physical filters that sit on top of the skin scatter or reflect UV light. Mineral sunscreens tend to be better for anyone with sensitive skin.
We use a combination of chemical or mineral filters to provide SPF protection. We've also added lots of skin loving ingredients packed with antioxidants for nourishing & multi-tasking sunscreen. You can find the full list and key ingredients for each of our products in our SHOP SPF section.
Our SPF50+ Face Mist & SPF50+ Mineral Primer are btoh TGA Approved and meet all criteria as set out in the Australian Sunscreen Standard AS/NZS 2604:2021. Our SPF50+ Lip to Cheek is not required to be TGA approved as it is primarily for use on the lips, however, would qualify for TGA Approval and meets all requirements of the Australian Sunscreen Standard.
Outside Beauty & Skincare cares about environmental impact - we only reccomend wearing our mineral-based products in the ocean that are specified as being reef friendly.
Shipping & Returns
We currently ship to Australia & NZ.
We do not currently ship internationally.
We ship using only carbon neutral providers. Please allow 1-2 days for your order to be processed and then up to 5 days depending on your location. East coast delivers should arrive 1-2 days after shipping. Other areas of Australia may take longer. We provide all customers with a tracking number so you can keep an eye on your delivery, if you have any queries please get in touch.
Orders to NZ can take up to 14 days.
Only to NZ! We do not currently ship internationally but we are hoping to in the near future.
We want you to love our products, but if this isn’t the case, please contact us at hello@outsidebeautyskincare.com. We don’t offer refunds for change of mind. If you believe a product is not satisfactory for use (keeping in mind everyone’s skin is different and results can vary) please contact us.
If you have purchased a product that fits any of the below descriptions, we will accept returns and provide you with your choice of an exchange, credit note or refund:
- The product is either faulty, unsafe, contains a defect, or is not of acceptable quality, appearance or finish;
- The product is not fit for its intended purpose;
- Or we are otherwise legally obliged to accept a return of the product under the Australian Consumer Law or any other applicable law
Any issues with your order, e.g. damage in transit, wrong item sent, etc. please ensure you contact us within 7 days of receiving with your order number and provide a photo of the product. Any faulty or damaged items must be returned in their original packaging, no refunds will be given for used goods.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@outsidebeautyskincare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@outsidebeautyskincare.com